Terms of Service

Acceptance of Terms

These Terms of Service (Terms) govern your access to and use of the websites, mobile applications, and platforms operated by Snuggli Health (Snuggli Health, we, us, or our), including the Snuggli youth support app and the Sentra care coordination platform (collectively, the Services).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

Description of Services

Snuggli Health provides digital mental health infrastructure. Snuggli offers young people private emotional support, mood tracking, journaling, and an AI-assisted companion. Sentra enables institutions to coordinate care across referrals, screenings, and pathways.

Our Services are intended to support, not replace, professional clinical care. They do not constitute medical advice, diagnosis, or treatment. In an emergency, contact your local emergency services immediately.

Eligibility and Accounts

You must be at least the age of digital consent in your jurisdiction to create an account, or have consent from a parent, guardian, or institutional partner. You agree to provide accurate information when registering and to keep your credentials secure.

You are responsible for all activity under your account and must notify us promptly of any unauthorized use. Institutional users are responsible for managing access for their personnel.

Acceptable Use

You agree not to:

• Use the Services to harm, harass, or exploit any person, especially children or vulnerable individuals.
• Attempt to access data or systems you are not authorized to access.
• Interfere with the security or operation of the Services, or introduce malicious code.
• Misrepresent your identity or affiliation, or impersonate another person.
• Use the Services for any unlawful purpose or in violation of applicable law.
• Reverse engineer, decompile, or attempt to extract the source code of our platforms.

Intellectual Property

All content, software, branding, and materials provided through the Services are owned by or licensed to Snuggli Health and are protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or proprietary technology except as expressly permitted.

We grant you a limited, non-exclusive, non-transferable license to use the Services for their intended purpose, subject to these Terms.

User Content

You retain ownership of the content you submit to the Services, such as journal entries, check-ins, and care notes. You grant us a limited license to use your content solely to provide and improve the Services for you and, where applicable, your care team.

You are responsible for the content you submit and must ensure it does not violate the rights of others or applicable law. We may remove or restrict content that we believe violates these Terms or poses a safety risk.

Disclaimers

The Services are provided as is and as available, without warranties of any kind, whether express or implied. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that they will meet your specific requirements.

Our AI-assisted features are supportive tools, not clinical instruments. They may produce inaccurate or incomplete information. Always exercise judgment and seek qualified professional advice for medical or mental health concerns.

Limitation of Liability

To the fullest extent permitted by law, Snuggli Health and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of or inability to use the Services.

Our total liability for any claim arising from the Services shall not exceed the amount you paid us, if any, in the twelve months preceding the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be limited by law.

Indemnification

You agree to indemnify and hold harmless Snuggli Health and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, if we believe your use poses a safety risk, or as needed to protect our users or infrastructure.

Upon termination, your right to use the Services ceases, but provisions of these Terms that by their nature should survive will remain in effect.

Governing Law and Disputes

These Terms are governed by the laws of the jurisdiction in which Snuggli Health is established, without regard to conflict of law principles. We will seek to resolve disputes informally and in good faith. Any unresolved disputes shall be submitted to the exclusive jurisdiction of the competent courts in that jurisdiction.

Changes to These Terms

We may revise these Terms from time to time. We will post the updated Terms on this page and update the last updated date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, please contact us at legal@snugglihealth.com or through the details on our Contact page.